Bench Seat Style

At Aria Chairs, we'll make getting your order dead simple.

Here's how it works.  If you have any other questions, please see our Shipping & Returns page for more details.

Location-Based Additional Freight Costs
In rare cases, shipping may cost more than the price you see and pay on our website. Why does this happen? What are your options if it does? See below for answers.

Freight companies sometimes incur additional costs, because it costs them more to ship to some addresses than others.

The reasons vary, but are most often due to remote locations, country roads, high freight tax jurisdictions, residential addresses, etc. When they incur this cost, they pass it on to us. 

We won't know if your address is subject to this additional cost until our team starts coordinating your order, after you've paid for it. If you've been in contact with us before placing your order, we may be able to catch it ahead of time.

Our website assumes that your address is not subject to these additional freight costs, and roughly 95% of the time, that assumption is correct. So, shipping rates listed on our website, and paid at the time of purchase, do not include these additional costs.

For the 5% or so that are affected, there are a couple of options.

1. Ship to another address. Most often, the additional cost is because the address is difficult to pull a very large truck into - often a building that is, or was previously a residence. In this case, they will have to offload your item(s) and load them onto a smaller truck, causing the expense.

Most of our customers who fall into this category have another, more accessible commercial address. You can simply ship to the alternate address and avoid the cost altogether.

2. Pay the additional $150. Nobody likes unexpected costs. We understand that. If we could warn you ahead of time, we really would. 

Thank you for understanding.

By ordering with us, you agree to these terms.

Free Shipping
The following applies to all orders that claim free shipping promotions.

Our free shipping policy applies only to addresses that are not subject to location-based additional freight costs. Please see above for a description.

To provide free shipping promotions, we have budgeted an amount that works for 95% of our customers.  We would not be able to offer these promotions if we budgeted the amount necessary to ship to all addresses.

We try to do right by our customers, and we hope you'll understand if you are in the 5% that is subject to a location-based freight fee. 

So, if there is a location-based additional cost to deliver your item, there are two options, as stated above.  Please see above for descriptions, but in summary, they are:

1. Ship to another address. 
2. Pay the additional cost ($150).

We appreciate you and your business.

By ordering with us, you agree to these terms.

When will my order be delivered?
Orders are usually shipped from the warehouse within 1-3 business days. Products that are made to order, including all pedicure chairs, can take longer and we will give you an updated timeframe once production has started.

Depending on your location, you can expect your order to be delivered within 3-8 business days after it leaves the warehouse.

What happens when I order?
When you place your order, you will receive an instant order confirmation. When we receive your order, we will send the information to our fulfillment team for shipment.

Will I get a tracking number?
Of course! We'll send you tracking information as soon as your order is on the truck. The carrier will have an estimated time of arrival for you.

Delivery
Our standard delivery service will bring the chair to your curbside or front door. The chairs can be very heavy, so please make sure you have some help to bring it inside.

Can you send my pedicure chair or salon furniture to my house?
We can, but we try to avoid it. Freight deliveries to residential addresses are often delayed for days or weeks and costs significantly more.

Can I return a product?
Often yes, sometimes no. Your order is subject to the manufacturer's return policy.  

Of course, if the product is defective or broken, our products always ship with insurance for damages, and your product is subject to the manufacturer's warranty for defects. 

We will help you file a warranty claim with the manufacturer if necessary, and will need some documentation of the issue. 

You must notify us within 24 hours if there are shipping damages, and we will help coordinate your insurance claim.

Made to order (or custom) items are not returnable (including all pedicure chairs).

Please see our Shipping & Returns page for details.

Not only do we deliver the best service to our customers, we also offer the best prices.  If you do find a lower price at another online store, just let us know and we'll match or beat it.  

There are some limitations to our Best Price Guarantee:

• When comparing other prices, we include the list price, shipping charges, and sales tax.
• All our products include FREE shipping, and we never charge sales tax.
• The competing price must be an online store without any retail locations.
• The product must be in stock on the other website.
• The other store must be an authorized retailer for the requested item.
• The other store must be a reputable business.
• We're not here to name names, but there are many websites out there that you don't want to do business with, and we won't match their prices.
• The competing price must not be from an auction site or discounter, such as eBay or Overstock.