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Shipping & Returns

 

Our team at Aria Chairs values your time, and we strive to make sure your order is delivered quickly and professionally. Most questions you will have about your purchase will be answered below. If you have additional questions, please don't hesitate to contact us.

Location-Based Additional Freight Costs

In rare cases, shipping may cost more than the price you see and pay on our website. Why does this happen? What are your options if it does? See below for answers.

Freight companies sometimes incur additional costs, because it costs them more to ship to some addresses than others.

The reasons vary, but are most often due to remote locations, country roads, high freight tax jurisdictions, residential addresses, etc. When they incur this cost, they pass it on to us. 

We won't know if your address is subject to this additional cost until our team starts coordinating your order, after you've paid for it. If you've been in contact with us before placing your order, we may be able to catch it ahead of time.

Our website assumes that your address is not subject to these additional freight costs, and roughly 95% of the time, that assumption is correct. So, shipping rates listed on our website, and paid at the time of purchase, do not include these additional costs.

For the 5% or so that are affected, there are a couple of options.

1. Ship to another address. Most often, the additional cost is because the address is difficult to pull a very large truck into - often a building that is, or was previously a residence. In this case, they will have to offload your item(s) and load them onto a smaller truck, causing the expense.

Most of our customers who fall into this category have another, more accessible commercial address. You can simply ship to the alternate address and avoid the cost altogether.

2. Pay the additional $150. Nobody likes unexpected costs. We understand that. If we could warn you ahead of time, we really would. 

Thank you for understanding.

By ordering with us, you agree to these terms.

Free Shipping

The following applies to all orders that claim free shipping promotions.

Our free shipping policy applies only to addresses that are not subject to location-based additional freight costs. Please see above for a description.

To provide free shipping promotions, we have budgeted an amount that works for 95% of our customers.  We would not be able to offer these promotions if we budgeted the amount necessary to ship to all addresses.

We try to do right by our customers, and we hope you'll understand if you are in the 5% that is subject to a location-based freight fee. 

So, if there is a location-based additional cost to deliver your item, there are two options, as stated above.  Please see above for descriptions, but in summary, they are:

1. Ship to another address. 
2. Pay the additional cost ($150).

We appreciate you and your business.

By ordering with us, you agree to these terms.

Orders

What happens when I order?
When you place your order, you will receive an instant order confirmation. When we receive your order, we will send the information to our fulfillment team for shipment.

If you don't receive your confirmation, please check your spam folder.

Will I get a tracking number?
Of course! We'll send you tracking information as soon as your order is on the truck. The carrier will have an estimated time of arrival for you.

If you don't see your shipment on the carrier's website right away, don't worry. It can take several hours or sometimes longer to go through their system.
 

Shipping

Standard Delivery
Our standard delivery service will bring the chair to your curbside or front door. Furniture items are very heavy, so please make sure you have some help to bring it inside.

How long does my order take to arrive?
Orders are usually shipped from the warehouse within 1-3 business days.  Products that are made to order, including all pedicure chairs, can take longer and we will give you an updated timeframe once production has started.

Depending on your location, you can expect your order to be delivered within 3-8 business days after it leaves the warehouse.

What should I do when I receive my items?
You'll receive receiving instructions in your order confirmation email. It's very important that you, or anyone who will receive the delivery, reads and follows the instructions.  Otherwise, you may be responsible for damaged items.

Do you ship to Alaska or Hawaii?
Yes, but it will cost more than than stated on our website.  We will need to create a custom quote for you.

International Orders:
We can ship some items internationally.  Please contact us to create a custom quote for you.

Warranties

We are an authorized dealer for all of the products that we carry, and all of our products come with a full manufacturer's warranty. Please see the manufacturer’s website for details.

Returns & Refunds

Can I cancel an order?
Yes. The best and fastest way to do so is to simply reply to your order confirmation, letting us know that you've changed your mind. Just tell us why you need to cancel and we'll process your request as soon as possible.

If we can process your cancellation before your item ships, you will receive a 100% refund. Unfortunately, if the order has shipped before we are able to stop it, you will have to return the item under the conditions set out below

How do I return or exchange a product?
Our returns policy is through the manufacturer, meaning that they handle the return - the only part we play is coordinating with them.

Our products are subject to return & exchange policies of the manufacturer.   See below for details.

We're here to help!  We understand the process can seem complicated.  If you have any questions, please send us an email at info@ariachairs.com or call us at 1-888-454-ARIA (2742).  The manufacturers' return policies vary and are subject to change without warning.  We won't be held responsible if the customer doesn't understand the return policy for his or her order, or if the specific warranty differs from the general summary below.

WARRANTIES AND RETURNS SUMMARY

All items become subject to the manufacturer’s warranty, once the delivery bill is signed and items are accepted.  Each manufacturer has its own warranty, but generally they cover manufacturing defects, not damages (see below for damages).

All items are insured when shipped. To claim shipping damages, you must follow our receiving instructions, which will be emailed to you (also below). If you do not follow the instructions and find damages after you accept delivery, all damages will be replaced at your expense.

If you receive a damaged or broken item, we'll make sure you get a replacement. However, you must follow the freight receiving instructions. 

If your item is defective when you receive it, it is protected by the manufacturer's warranty. Just let us know and we'll help you initiate the warranty process with the manufacturer.

There's no need to consider returning an item for those reasons.

If you decide you don't like the item, returns are often accepted. Returns are not accepted on some items, but to reiterate, if it is broken or is damaged in shipping, we will replace it, as long as receiving instructions are followed.

TO RETURN AN ITEM

You must obtain a return merchandise authorization (RMA). Contact us and tell us you'd like to return the item, and let us know why.

Returns will not be accepted without a RMA.

Returns will only be accepted for items in new and resaleable condition.  Returns are not accepted on any product that has been assembled or used, such as if you filled and turned on a portable footspa.

Returns are not accepted on any custom or made to order item. This includes all pedicure chairs. Again, if it's not working, there's no need to worry as it's covered by the manufacturer's warranty.

When you receive your RMA, you will be responsible for carefully packing the item in the original packaging, and shipping the item. It must be received undamaged and in sellable condition. 

You are responsible for making sure the item reaches its destination safely. If you send an item back and we do not receive it, we cannot provide a refund of any amount. We highly recommend delivery confirmation and insuring the item for the full value.

There is a 20% restocking fee on all returned items.

You will be responsible to pay any return shipping costs. If we shipped the item to you for free, we will deduct our cost of shipping from your refund.

When your return has been inspected and approved, we will refund your original payment method for the amount paid minus the 20% restocking fee, and our shipping costs, if any.

As noted, these rules vary slightly by manufacturer. If you have any questions, just let us know.

FREIGHT RECEIVING INSTRUCTIONS

Please share the following information with anyone who may receive this shipment.

Do not use a knife to open packaging - use scissors carefully. Click here to see video for pedicure chair unwrapping instructions.

When You Receive Your Delivery:

Please count the boxes and make sure the number matches the delivery slip. Carefully inspect each box - all sides - looking for signs of damage.

If you DO NOT see any signs of damage and/or missing boxes, you MUST write “PENDING INSPECTION” on the freight bill when signing.

   - You must open the boxes immediately and inspect the contents. If there are missing or damaged items, we need to know within 24 hours or you will not be protected.

If you DO see any signs of damage and/or missing boxes, follow the instructions below.

   - If you see SIGNS OF DAMAGE - Sign “RECEIVED DAMAGED” on the freight bill, accept the entire shipment, and contact us immediately.

   - Take pictures of all damage from two or more angles before signing.

   - Don’t describe what’s damaged and don’t write anything else on the bill.

   - Don’t let the driver write anything on the bill.

   - Don’t refuse, send back or throw anything away. We will need pictures to identify what is damaged to send you the correct replacement parts.

   - Promptly email the photos to us at info@ariachairs.com.

   - If there are MISSING BOXES - Note the number missing on the bill before signing. Contact us immediately to report it.

Please DO NOT sign until everything has been checked.

**If you DO NOT follow these instructions, we will not be responsible for any damages, shortages, or other issues with this delivery. You will become responsible for damage and/or missing pieces.**

Manufacturer Specific Return Policies

AYC
Authorization is required for all returns. No return requests are accepted after 7 business days from the date of delivery. Any products that have already been installed and/or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.) are ineligible for returns/exchanges.

Continuum
Authorization is required for all returns. Please contact Aria Chairs for a return goods authorization number. No returns will be accepted without the return goods authorization number written on the box to be returned. No refunds will be given for opened or used products. Continuum does not accept returns on custom pedicure spas.

Unopened and unused quick ship items will receive credit less a twenty percent (20%) restock fee. If a returned quick ship item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the original shipping amount will be deducted from the refund.

Deco Salon
All returns and exchanges must be approved before returning.
An authorization number is needed for the approved returns or exchanges.
All returned items are subject to a 20% restocking fee.
Amount credited will be the original cost of the products only, less our cost of shipping the item to you and the restocking fee.
All returned items are to be in its original package and condition. Used or assembled items cannot be returned.
Customers are responsible for the shipping cost back to the warehouse.
Returns are accepted no later than 7 days after the receipt of shipment.

DIR
No returns on items that have been used.  If the item has not been used, returns are accepted with a 25% restocking fee. The item must be in its original packaging and box.

Infinite Therapeutics (Infinity)
Returns
All returns require an RMA (Return Merchandise Authorization) form. Please email returns@ariachairs.com to arrange your return, and let us know why you want to return the item. Returns must be in original packaging with the product in “like new” condition. All returns are subject to inspection and additional fees may apply.
Freight Damage Claims:
If the carton looks damaged and internal damage is suspected, then the customer must note on the BOL that the package was damaged. Customer must notify Aria Chairs immediately that the shipment arrived damaged, so that the proper damage claims can be made with the freight carrier.
Damage Discovered After Delivery:
If damage is found after taking delivery, then the customer must notify Aria Chairs within 24 hours of delivery. Please take pictures of the damage and keep all original cartons and packaging. An RMA (Return Merchandise Authorization) form is required to return the item. The customer must package the chair with the original packaging and accessories. Please take care in packaging for the return, since more damage can occur, if the product is not adequately packaged once opened.

Mac Motion
Customer will be charged a 25% re-stock fee for items returned to original warehouse location in their original carton, considered saleable. Those returned in non original cartons or in non-saleable condition will be applicable for additional fees. 

Osaki, Apex, and Titan products
Please email returns@ariachairs.com, and let us know why you want to return the item, and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.

Returns must be in original packaging with the product in “like new” condition. All returns are subject to inspection and additional fees may apply.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape boxes securely and attach an appropriate shipping label.
Customers will be responsible for the shipping costs to and from our facility.
Freight Damage Claims:
If the carton looks damaged and internal damage is suspected, then the customer must note on the BOL that the package was damaged. Customer must notify Aria Chairs immediately that the shipment arrived damaged, so that the proper damage claims can be made with the freight carrier.
Damage Discovered After Delivery:
If damage is found after taking delivery, the customer must notify Aria Chairs right away. Please take pictures of the damage and keep all original cartons and packaging. An RMA (Return Merchandise Authorization) form is required to return the item.  The customer must package the chair with the original packaging and accessories. Please take care in packaging for the return, since more damage can occur, if the product is not adequately packaged once opened.
Returns and Exchanges:
For Osaki, Apex, and Titan massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If customer decides to return, customer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All Osaki, Apex, and Titan massage chairs offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

Chargebacks

In the extremely unlikely event that you should decide to claim a chargeback (or open an inquiry) with your credit card company (reverse your payment), the following terms (subject to change without notice) will apply:

We cannot issue any refunds or process any returns until your bank has completed its review.

If you win the chargeback, the transaction is complete and final.

If we win the chargeback, the transaction is complete and final.  If we offered a return or a refund during this process, we will process the return/refusal as normal and deduct our administrative costs incurred by the chargeback from your refund.  The transaction will then be considered complete and final.

The above policies are subject to change without notice.