Aria Chairs is an authorized distributor of the manufacturers we advertise. The equipment we sell comes with a manufacturer-backed limited warranty, and we're your point of contact for it all. You come to us, we open the claim with the manufacturer, submit everything they need, and follow it through on your behalf. Coverage decisions rest with the manufacturer.
Three different situations are handled three different ways:
- Shipping damage. The unit was damaged between the factory and your door. That's a freight claim, and it's time-sensitive.
- Warranty. The unit arrived intact, but a part failed or proved defective. That's a warranty claim.
- Return. Nothing's wrong with it, it just isn't what you wanted. Different terms apply.
Warranty coverage by brand
Warranties apply to the original purchaser. Coverage starts on the date the manufacturer sets, usually the purchase, shipment, or delivery date, and it differs by manufacturer. Where a range is shown, the product page lists the exact term for that model.
| Brand | Coverage |
|---|---|
| Adjust-A-Sink | 2 years |
| Alfalfa Nail Supply | Pedicure chairs: 1 year. Parts: 90 days. |
| AYC | 1 year. Stand-alone electronics (facial machines, towel warmers, sanitizers): 6 months. Continental US only. |
| Belava | 6 months |
| Byootique | 30 days. Case wheels: 1 year. |
| Continuum | Lifetime limited: Foam and upholstery: 2 years. Motors, controls, and actuators: 2 years. Glass: 1 year. Accessories and parts: 90 days. |
| Daylight Company | 3 years |
| Deco Salon Furniture | 1 year. Hydraulic pump: 2 years. |
| DIR | 1 year |
| Earthlite | Frame: limited lifetime*. Foam and upholstery: 3 years. Motor and controls (electric lift and stationary tables): 2 years. Accessories: 1 year. |
| Gulfstream | Spa shell: 3 years. Glass bowl, hydraulic system, and electrical components: 1 year. |
| J&A | Pedicure spa: 2 years. Stool: 90 days. Chair top: 45 days. Appliances: 90 days. |
| Jeffco Salon Equipment | T and T5 hydraulic bases: 5 years. G, all-purpose, and barber bases: 2 years. Shampoo bowls and faucets: 2 years. Upholstery and other components: 1 year. Dryers: 1-2 years, depending on model. Begins on the date of shipment. |
| LEC | Frame: limited lifetime*. Padding and upholstery: 3 years. Hydraulics, motors, controls, and actuators: 2 years. Pedicure: 2 years. |
| LEDScopic | 1 year |
| Master Massage | Depending on model: Frame: limited lifetime*. Foam and upholstery: 5 years. Motors and controls: 3 years. Face cradle platform: 3 years. Thermal top: 2 years. Stools: 3 years. Accessories: 1 year. Begins on the date of purchase. |
| Oakworks | Depending on product line: Frame: limited lifetime* or 3-5 years. Foam and upholstery: 2-5 years. Electrical, hydraulics, and actuators: 3 years, with limited labor (1 to 2 years, depending on product line). Replacement parts: 90 days. |
| Osaki | 1 year |
| Rhino Mats | 5 years |
| SalonSafe | 5 years |
| Silhouet-Tone | Frame: 2 years (wood), lifetime (metal). Padding and upholstery: 3 years. Motors: 2 years. Devices: 2 years. Device accessories: 6 months. |
| Silverfox | 2 years. Motor and control box: 3 years. |
| Smart Step | 5 years |
| T-Spa | Spa shell: see product page. Hydraulic system and electrical components: 1 year. Resin sink: 1 year. Whirlpool pump and jets: 1 year. Wet end: 6 months. Reception and dry station furniture: 6 months. |
| Takara Belmont | Hydraulic pump: 3 to 5 years, depending on base. Shampoo bowl: 3 years. Appliances: 3 to 5 years, depending on model. Upholstery stitching: 1 year. Cabinetry: 1 year. Begins on the date of shipment. |
| Touch America | Frame and structure: 10 years on parts. Motor and controls: 2 years. Vinyl and foam: 1-2 years, depending on model. Cabinetry, accessories, stools, and carts: 1 year. Includes 1 year of labor (US only). |
| Whale Spa | 2 years |
| William Marvy Co. | 1 year |
| Aria and other brands | See the product page, or contact us, and we'll confirm coverage for your model. |
*Limited lifetime generally covers the frame for as long as the original purchaser owns the product. Some manufacturers end it after five years following a model discontinuation.
Warranty terms are subject to change without notice, and all coverage decisions are at the manufacturer's discretion. This table is a general guide. The warranty that applies is the manufacturer's written warranty in effect at the time of purchase. Last updated October 2026.
Parts and labor
Most warranties cover parts only, not labor. A few, noted in the table above, include limited labor. Covered components are repaired or replaced at no charge. Where labor isn't included, service calls and technician time aren't covered either, so if a repair needs a plumber, an electrician, or a service technician, you arrange and pay for that work. We supply the covered parts and the documentation your contractor needs.
Shipping for warranty repairs also varies. Some manufacturers cover shipping both ways, and others require you to ship the unit to them at your expense. We'll tell you before anything ships.
What's not covered
- Normal wear and tear.
- Heavy or excessive use, or use beyond the product's rated capacity.
- Abuse, accidents, neglect, tampering, or modification.
- Damage from mishandling or improper installation.
- Damage from harsh chemical cleaners.
- Cosmetic issues, including fading, staining, and tears in upholstery.
- Parts that are consumable or normally replaced with use.
Installation on plumbed and electrical equipment
This applies to pedicure spas, shampoo stations, and backwash units, head spa and shampoo beds, and anything else that connects to water, a drain, or power. These should be installed by a licensed plumber or electrician, as required. Some manufacturers deny claims for improper installation, so keep your paperwork.
Damage in transit
Inspect your shipment before you sign for it. If there's visible damage, write "Damage" on the freight bill, accept the shipment, and contact us right away. Open the boxes immediately and report any missing or damaged items within 48 hours of delivery, including photos. Don't refuse, return, or discard anything. Shipping damage is a freight claim and is handled separately from warranty. Full receiving instructions are on our Shipping & Returns page.
How to file a claim
- Email hello@ariachairs.com or call 1-888-454-ARIA (2742).
- Send your order number, the model, the serial number (usually on a label on the base or frame), and photos or a short video of the fault.
- We submit the claim to the manufacturer and let you know what's been approved. We'll keep you posted while it's open.
- Approved parts or replacements ship out, and we track them through to resolution.
- If a claim is denied, we explain why and outline the options, including a paid repair or buying the part outright.
Report a fault as soon as you find it. Some manufacturers set short reporting windows. Warranty service needs an RMA number from us before anything is returned.
Returns are separate
Changed your mind, or ordered the wrong item? That's a return, not a warranty claim, and different terms apply. See Shipping & Returns.
Out of warranty
Out of warranty, or need a part that isn't covered? Contact us anyway. We can usually source parts and arrange service.