Watch the Video to Ensure a NO HASSLE DELIVERY!
Short Video: Understanding the Differences Between Freight and Package Delivery
Our team at Aria Chairs values your time and strives to ensure your order is delivered quickly and professionally. Most questions about your purchase will be answered below. If you have additional questions, please contact us.
Order Process
Upon placing your order, you will receive a confirmation email. If you do not see it, please check your spam folder.
Additional Freight Costs
In some cases, freight companies impose surcharges for shipping to residences and limited access addresses. Our website assumes that your address is not subject to these additional freight costs. In some cases, we may need to request an additional shipping charge to cover the surcharge. We understand unexpected costs are frustrating. Rest assured, we only pass on actual costs from freight companies and never charge unfairly. By ordering with us, you agree to these terms.
Reconsignments
Ensure the delivery address is accurate. Changes to the delivery address may incur a reconsignment fee ranging from $100 to $250. Contact us directly to request changes, as we must coordinate with the supplier or freight company.
Delivery Appointments and Missed Appointments
Freight companies may sometimes call customers as a courtesy to provide advance notice of delivery. While we request this service, it is not guaranteed. Freight companies do not guarantee appointment calls, and due to operational considerations, appointments may be missed. Under the Bill of Lading Contracts, carriers are not liable for missed delivery times. Similarly, we cannot be held liable for missed appointments, even if it impacts your business. By ordering with us, you agree to these terms.
Third-Party Compliance Confirmation
We use NoFraud to verify all transactions. After your order is approved by your credit card company, NoFraud performs an additional check to confirm your authorization. This protects you from fraudulent use of your card. NoFraud may send an email from alert@rangersplus.com or alert@nofraud.com to confirm your authorization. They may request additional information to verify your identity. Please respond promptly to avoid delays in processing your order.
Will I get a tracking number?
Yes, we'll send you tracking information as soon as your order is dispatched. The carrier will provide an estimated arrival time. If the shipment isn't visible on the carrier's website immediately, please allow several hours for it to be updated.
Shipping
Curbside Delivery
Our standard delivery service is curbside delivery. The truck will deliver the item to your curbside or front door, at the carrier's discretion. They will not climb stairs. As furniture items are heavy, please arrange for assistance to bring them inside.
How long does my order take to arrive?
Orders typically ship from the warehouse within 3-5 business days, but this may vary by manufacturer. Made-to-order products, such as pedicure chairs, may take longer, and we will provide an updated timeframe once production starts. Delivery generally occurs within 3-8 business days after shipping, depending on your location.
What should I do when I receive my items?
You will receive receiving instructions in your order confirmation email. It is crucial that you, or whoever will receive the delivery, read and follow these instructions to avoid responsibility for any damaged items.
Do you ship to Alaska or Hawaii?
Yes, we do, but shipping to Alaska or Hawaii will incur additional costs. We will provide a custom quote for you.
Do you ship internationally:
We can ship certain items internationally. Please contact us for a custom quote.
Sales Tax
We comply with all state laws and regulations related to sales tax collection and remittance. The appropriate sales tax percentage will be calculated and added to your order at checkout. However, if you possess a valid resale certificate, you may be exempted from sales tax. To claim the exemption, you must submit the certificate to us before placing your order.
Returns & Refunds
Can I cancel an order?
In some cases, cancellations are possible, but there may be associated costs.
Non-Production (non-custom) Orders:
These orders can only be canceled before processing begins. If canceled before processing, you will receive a refund minus a 3% payment processor fee. Once processing has started or the order has shipped, cancellation is not possible.
Custom Orders (also called Production Orders) and Parts:
These orders cannot be canceled once submitted to the manufacturer. If the manufacturer approves a cancellation, a 25% restocking fee will be deducted from the refund. This policy applies even if the lead time changes during production. Lead times and delivery dates are not guaranteed.
Refunds on Sales Tax
For returns made within the same month of purchase, the sales tax will be refunded. For returns made after the month of purchase, the sales tax will generally not be refunded due to the administrative costs associated with recovering the sales tax from the state. Exceptions to this policy may be made based on applicable rules and regulations.
Local Regulations
Some municipalities have specific requirements for venting or plumbing in certain equipment. These regulations vary and may change. While manufacturers often offer compliant upgrades, it is your responsibility to ensure compliance with local regulations.
Our Vendors Determine the Return Conditions and Process
Please note that the manufacturer (Vendor) determines the return and exchange conditions for our products. They have the authority to approve or decline returns; our role is primarily coordination. If a return is not authorized by the manufacturer, it cannot be processed.
We're here to assist! Manufacturer return policies can differ and may change without prior notice. If you have any questions, reach out to us at hello@ariachairs.com.
Warranties and Returns
We are an authorized dealer for all of the products that we carry, and all of our products come with a full manufacturer's warranty.
All items are subject to the manufacturer's warranty once the delivery bill is signed and items are accepted. Each manufacturer has its own warranty, but generally, they cover manufacturing defects, not wear or tear or damages.
All items are insured during shipping. To claim shipping damages, you must follow our receiving instructions, which will be emailed to you. If you do not follow the instructions and discover damages after accepting delivery, you will be responsible for the cost of replacement.
If you receive a damaged or broken item, we'll ensure you get a replacement or replacement parts from the manufacturer. However, you must follow the freight receiving instructions.
If your item is defective upon receipt, it is covered by the manufacturer's warranty. Notify us, and we'll help initiate the warranty process with the manufacturer.
Returns are often accepted if you decide you don't like the item, though there may be costs such as restocking and credit card fees. Returns are not accepted on non-stock and custom/production items.
Return Process
To return an item, you must obtain a return merchandise authorization (RMA). Contact us with your return request and reason. Returns without an RMA will not be accepted. Pack the item in its original packaging, ensuring it is undamaged and in new condition for a refund.
You are responsible for ensuring the item reaches its destination safely. If the item is lost in transit, we cannot provide a refund. We highly recommend using delivery confirmation and insuring the item for its full value
There is a 25% restocking fee on all returned items. You will be responsible for return shipping costs. If we shipped the item to you for free, or subsidized the shipping, we will deduct our original shipping cost from your refund
Once your return is inspected and approved, we will refund your original payment method minus the 25% restocking fee, credit card fees, and our shipping costs. Return policies may vary slightly by manufacturer. If you have any questions, please let us know.
Freight Receiving Instructions
Share the following information with anyone who may receive this shipment.
- Count the boxes and ensure the number matches the delivery slip. Carefully inspect each box for signs of damage.
- You MUST write “Damage” on the freight bill when signing to claim any freight damage.
- Open the boxes immediately and inspect the contents. Use scissors carefully instead of a knife. Report missing or damaged items within 24 hours, or you will not be protected.
- If you see signs of damage, sign “DAMAGED” on the freight bill, accept the entire shipment, and contact us immediately. Do not refuse, send back, or discard anything.
- Take pictures of all damage from multiple angles before signing. We need pictures to identify the damaged items and send you the correct replacement parts. Promptly email the photos to hello@ariachairs.com.
- If there are missing boxes, note the number missing on the bill before signing. Contact us immediately to report it.
- Do not sign the freight slip until everything has been checked.
If you do not follow these instructions, we will not be responsible for any damages, shortages, or other issues with this delivery. You will become responsible for damage and/or missing pieces.